Welcome to the FAQ Column. We've had lots of people asking similar questions again and again, and we're getting sick of answering them :) So here's our lazy guide. In here, you'll find answers to the most common questions. First a brief summary, followed by a link to the article. Keep an eye on this page, because there'll be more and more questions and answers posted, and you can email us as well if the question you have isn't on here yet. Well, that's it for the intro - let's get started on the questions!
Q: How do I know this isn't a fake/ripoff?
A; Easily one of our top asked questions, and it can be quite hard to tell sometimes. The short answer is, you need to press the buttons to make sure the functions are the same (EG. If you press LIGHT, the backlight turns on). As well as the amount of modes that it has (if a watch has direct start stop watch, whether that function works or not). Another thing to look out for is whether the logo looks correct on the watch. For a more detailed article, please click here.
Q: How do I clean my G-Shock?
A: Another common one, in particular with the lighter bands. All you need is warm soapy water, a soft rag, a towel and anything with a small brush (such as a toothbrush). Nothing metallic though. Sometimes it's really helpful to remove the band in order to see how much grime has built up. Here's a quick article with much more detailed instructions.
Q: Are Casio Watches Chlorine Proof and Saltwater Proof?
A: It may be hard to believe that Casio watches are so resilient, but we physically went to the beach as well as to the swimming pool, before we answered this question. We used a Baby-G and a G-Shock and both came through with flying colours. Of course, you have to remember you can't press the buttons while submerged. Check out our in depth (pun intended) test here.
Q: How do I set the Alarm on my watch?
A: While there are a whole heap of different watches, the alarm mode is pretty much the same in all of them. You simply need to press the mode button, get to the alarm and press on the modify button to change it. Some watches have up to 5 seperate alarms that you can set to either ring every week, every day, there's even some that can ring every hour. For a detailed list or description click here.
Q: Do any G-Shocks have hidden functions?
A: Just like Easter Eggs in video games, or the famous Konami Cheat Code, there are quite a few watches that have a hidden screen. You just need to know where to look. Because the modes vary by model, here's an in depth article with all you need to know.
Q: What do I do if my Solar Powered G-Shock stops working?
A: There are two really simple solutions when it comes to your Solar G-Shocks not working. First, keep it next to a light source for a few hours. If that still doesn't work, send it back for a repair or replacement. You most likely won't need to use the second option though. In this linked article our tech team discusses the different methods to troubleshoot a non working solar powered watch, so feel free to click here.
Q: What are Radio Controlled Watches?
A: These are watches that use satellites to automatically update the time on your watch. Pretty great if you love to travel! Here's an article giving you a more in depth answer, as well as the different watches we have in stock, that are radio controlled.
Q: What do the Casio Prefix Codes mean?
A: Ah, that's also a repeat question. Let's use the BG-6903-7CDR as our example. The DR means Wordwide Distribution (some watches are European only, so they have ER, others from China, they have CR, etc.). 7 is the colour code for white, while the addition of C means you'll find either one or multiple colours around the bezel or inside the display. Yeah it may sound a little complicated, but there's an easy to use guide, so click here.
Q: What is Casio G-Shock Autolight?
A: One of my faurite features. Basically, in the majority of Casio Watches, there's a button you hold down for a few seconds. Once you hear a beep, you let go, and if it's dark where you are, move your wrist to a 45 degree angle, and the backlight automatically turns on for a few seconds, letting you see the time. Here's an article with a lot more info, including suggestions on which type of watches work best with the Autolight
Q: Which Casio has the most features?
A: That's a bit of a loaded question. See, there are watches that are suitable for everything, and there are other watches that specialise. Such as Diving watches, Weather Resistant, Outdoors, ETC. If you're looking for a watch with just about every feature you can think of, that'd be one of our Masters of G. Here's a link to an in-depth article.
Q: How do I change the Bezel in my watch?
A: First a disclaimer - doing this WILL void any warranty you might have. Make sure that you're out of warranty before proceeding. Got it? Good. Now, what you'll need is to unscrew the 4 or 6 (depending on your watch) corner screws. This might mean your band will come loose as well, but that's perfectly normal. Make sure you don't lose the screws though. Once you're done, take off the rubbery bezel, snap on the new one, and screw everything... back Into place. It's actually quite simple, but if you'd like more detailed instructions, as well as pictures, click here for an expert guide.