Welcome to a brand new year. We've got plenty of surprises in store for you for 2021, but first I wanted to cover a very important topic, that gets asked about a lot - WHAT does Casio Warranty cover?

So, you got your watch, it starts off working well, but you notice that the band is becoming dirty looking, or scratched. That's not covered unfortunately, because that's considered wear and tear. Same with if the band falls off (it shouldn't but after years of use it does happen), you would need to buy a new band.

What about if you buy a watch, that's promised to last 2 years, but only lasts one? or 6 months? Then the good news there is, you're definitely covered by Casio (and us). But, here's the most important thing that you can't do: You CANNOT go to a jeweller, and ask them to replace the battery. The second ANY jeweller that isn't SPECIFICALLY authorised by Shriro (Casio's arm in Australia) opens up the back of the watch, you can kiss the warranty goodbye. It doesn't matter if the battery replacement does nothing, Casio is so strict, they won't repair anything that's been touched by a jeweller, who wasn't specifically approved by Shriro Australia.

Another thing to keep in mind, is swimming. Casio watches are at least 100m water resistant (with most G-Shocks being 200m). That is very helpful when swimming, but you have to look at the fine print in the manual. When swimming, you cannot press buttons, either while submerged or while the watch is still wet. That really damages the seal, and Casio can tell if that's been done, which also voids your warranty.

Now, I know you're asking yourself, where would I go, to get my watch repaired? Unfortunately there's not a lot of Authorised centres, but here is the list, hopefully it'll help. Remember, if it's not listed, it's NOT Authorised so take it to your jeweller at your own risk:

 

  1. Adelaide Time -
    LVL 1, 5 LEIGH ST ADELAIDE 5000
    (08) 8410 1107
    gaskin@adam.com.au
  2. AJ WATCH REPAIRS
    SHOP 33 BAILEYS CORNER 143 LONDON CCT CANBERRA 2601
    (02) 6262 5900
    ajwatchrepairs@hotmail.com
  3. HALLS JEWELLERS
    116 BOUNDARY ST WEST END QLD 4101
    (07) 38443877
    ianhallwatchmaker@yahoo.com
  4. SWISS CERTIFIED WATCH REPAIRS
    UNIT 9 / 795 BEAUFORT STREET MOUNT LAWLEY WA 6050
    (08) 6142 9677
    hugh@swisscertified.com.au
  5. THE LITTLE WATCH SHOP
    5 / 65 MURRAY ST HOBART 7000
    (03) 62313012
    littlewatch@internode.on.net
  6. TIK TOK WATCH CENTRE
    LEVEL 5, SUITE 501, 227 COLLINS ST MELBOURNE VIC 3000
    (03) 9802 8552
    info@tiktok.net.au
  7. SHRIRO AUSTRALIA
    2-32 DAVIDSON STREET CHULLORA NSW 2190
    1300 768 112
    casioservice@shriro.com.au

If you live/can get to any of those 7 places, you're golden, but otherwise you just need to send the watch back to us.

Finally, I'll just discuss the difference between our warranty, and what most shops offer. With most shops, it's a 1 year warranty, where the watch is simply repaired. With us, you've got 2 years REPLACEMENT warranty, which means if the watch stuffs up at any time within the 2 years, you send it to us, we send it in to Casio and 90% of the time they supply us with a brand new watch. The only time they'd even attempt to repair the watch is if it's an easily fixable solution that would take 1-2 days at most.

There you have it readers, a comprehensive guide to Casio's Warranty Policy

Until Next Time - Jimmy B